How can we help?
Report a technical problem, a confusing signal or a Duel that did not recover as expected.
LAST UPDATED · AUGUST 28, 2026Before you report a problem
- Confirm that the app or browser is current and that the device has a stable network connection.
- For a live Duel, keep both players on the duel screen while reconnecting. The match will wait briefly for a disconnected rival.
- If sound or haptics are missing, check the device's silent mode and system haptic settings.
What to include
Tell us whether you used the web game or iOS app, the approximate time of the issue, the mode you were playing, and what you expected to happen. A screenshot is useful. Do not post passwords, API keys or other private information.
Contact PopTrace support
Email support@playpoptrace.com to report a bug, ask a gameplay question or suggest an improvement. No account is required to play PopTrace or contact support.